We take pride in being
different from other accountants.
Our work is clearly explained
to you, and we are happy to act as your business advisors only if we know we
can add value and help you grow your business.
¨
Fixed Fees
¨ Money-Back
Guarantee!
¨ Free
Telephone/Email
Support
¨ Free Initial
Consultation
¨
At a Time
Convenient to You
¨
At a Place
Convenient to You
Pro-active Accountants in
Cheltenham
General Services - Customer Guarantee and Refund Policy
DJ Coulter &
Associates Limited care about your custom and the service we provide to you.
It is our aim to provide a quality service to our customers and we want you
to be completely satisfied with our services.
To
demonstrate this we offer a 30-day money back guarantee from the date of
your service or subscription.
If an order
cannot be fulfilled (e.g. if a company name is no longer available) then the
client will be notified immediately and offered either an alternative choice
or full refund.
If you are
not satisfied with other Services or Goods you have purchased from us, you
may request a refund by completing and submitting our Refund Authorisation
Form subject to the following:
Companies
formed at your request using your own officers and registered office
address cannot be refunded.
Companies
formed at your request using our officers and registered office address
can only be refunded before the company pack has been despatched to you.
Once the company pack is despatched no refund can be made.
Ready made
companies which have been despatched to you cannot be refunded.
Registered
office and nominee company secretary service may be cancelled within 30
days of your Subscription. A handling fee of £10 per service will be
retained.
Telephone
answering and mailing accommodation address services may be cancelled
within 30 days of your Subscription. A handling fee of £30 per service
will be retained together with the costs of any service charges incurred
in the period.
All goods
despatched to you which are “branded” with your details or that of your
company may not be returned for refund unless incorrect in which case a
replacement item will be despatched upon the return of the original item.
Unbranded
goods despatched to you will be refunded in full upon the return of the
goods in the same good condition as they were despatched.
If you
require a refund please do so using the following procedure:
Please
telephone 0800 298 7175
We will
send our Refund Authorisation Form by fax email or post at your request
Please
complete the Refund Authorisation Form and submit it to us together with
any goods you wish to return.
Ensure
this is completed within 30 days of the commencement of your service or
Subscription or receipt of goods.
On receipt
of the Refund Authorisation Form, we will make the appropriate refund of
any fees paid less handling charges as above.
This Refund
policy is in addition to your statutory rights, which remain unaffected.
DJ Coulter & Associates Limited Head Office: 7 Clarence Parade, Cheltenham GL50
3NY Also at: Hodfar House, Hodfar Road, Stourport on Severn
DY13 9QB
T: 0800 298 7175 and 01242 265766
F: 08719 712 766
_____________________________
Members of the Association of
Chartered Certified Accountants
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